My tracking information isn't updating, what can I do?Updated a month ago
If you shop online and receive shipments regularly, eventually you will encounter package tracking issues. Though the tracking information provided by FHF Gear for all orders is far more advanced and far more accurate than ever before, it isn't always spot on. A variety of errors can occur on behalf of carriers that can cause tracking inaccuracies, including tracking scan errors, delivery location discrepancies, nationwide carrier delays, and system glitches.
One of the most common issues we see here at FHF Gear around tracking inaccuracies are tracking information gaps, where a package is still clearly in transit to a customer though no tracking updates are provided within your package tracking information.
What to do when your tracking information isn't updating.
If you notice that your tracking information hasn't updated, though you know you have a shipment that should be delivered to you shortly, there are several things you can do!
1. Be Patient
Most packages that reflect gaps in tracking often show updates within a period of 3-5 business days at maximum, and may even be delivered prior to reflecting any tracking updates. Though it can be a frustrating to say the least, often cooler heads prevail in these instances! By simply sitting tight and monitoring your tracking information, it's likely you'll see updates reflected in a day or so. While monitoring your package tracking information, make a note of the last date/time a tracking update was provided. If at any point your tracking information has not been updated within a timeframe of 5 consecutive business days, that's when you should take action! From here, move on to step 2!
2. Connect with the Carrier
It's always a good idea to connect with the carrier that was tasked with delivering your package to you whenever you encounter a gap in tracking. They may be able to lend you insight as to whether or not a system error is causing a lack of updates around your tracking, where your package may actually be, or whether or not it will arrive soon. If they aren't able to provide insight around any of the above, at minimum they will be willing to help you launch an investigation into your package shipment, and may potentially help you file a shipping claim if they feel your package is in fact lost.
3. Contact our team of Customer Support and Gear Experts
Once you've waited a period of 5 business days, monitored your tracking information, and connected with the carrier tasked with delivering your package to you, do not hesitate to contact our Customer Support and Gear Expert Team via the contact form linked below!
Our team will always make sure that the gear you paid for is delivered to you appropriately, regardless of whatever the situation surrounding your shipment may be. We may ask for more information about your original order and your shipment, so please make sure to have your order number, tracking information, and purchasing email address available. Once we've been able to confirm that your package is either lost in transit, or will not be delivered to you within a reasonable timeframe, it's likely that we will process a reshipment for you with expedited shipping.